Unique IT Services for Your Business

As a full-service IT consulting firm, Rebecca to the Rescue! offers the following services:

Add/Remove Requests

One of the most common requests from customers is “Add / Remove” requests. Whether it is to add and remove accounts or move hardware, such as workstations, we will be happy to assist. Please call for a quote and also see the Managed Care Services sections.

Anti-Virus/spyware Security (need to partner with an AV Client)

One of Rebecca’s (RTTR) mainstays is protecting businesses against Anti-virus/spyware/malware attacks. She will work steadfastly to remove these threats (from your environment) and prevent future attacks. In addition, she can offer customers advice on how to avoid coming in contact with these poisoned bots, rootkits, Trojans, worms and viruses!

There are many more impressive Anti-Virus Solutions* on the market today and she has experience with many of them including the “Big 3” Anti-Virus solutions (Symantec, McAfee and Trend Micro). * AVG, Microsoft Security Essentials, Eeye-Security and Kaspersky.

Application Support

Applications are one of the main tools business people use to conduct and manage their business. Rebecca can help with choosing the right software application, properly install the application, ensure the configuration meets the guidelines, resolve application issues and customize applications to fit individual business needs.

Some of the common Server applications that businesses need help with is: Email Servers, Anti-Virus Management software, CRM, Cloud- and Web-based applications, and backup software, to name a few.

Backup Solutions

If the management of your Company’s backups have become too much to manage, Rebecca can help streamline the process so you are not handling the daily backup drudgery.

One of Rebecca’s primary services is helping customers with their Data Backup needs. She has multiple years experience with Backup Exec and has resolved many client issues from failed backups, hardware & tape problems to latency issues.

In addition, she is now offering Remote Data Backup as one of her services. Whether you are still using Tapes, or are using CD’s or a Remote Backup solution, Rebecca can resolve failed and missed backups.

Cloud Services

Cloud Services is the latest technology for cost effective solutions for everything from Remote Data Backup, CRM, and many other here-to-for products are leveraging the Cloud to become a Service for end-user needs. We don’t need to purchase outright expensive Servers, equipment and software and can leverage other companies dedicated to providing the hardware and software to accomplish our business activities.

Rebecca is an affiliate with a company devoted to hosting virtual services. One can for a monthly fee have a dedicated virtual server and/or cloud-based technology at their finger tips. Virtualizing an environment can be a cost effective solution for hosting websites and eshops with small to medium sized traffic, application and mail services. If you do not have the space or do not have the capital outlay to purchase a server, you can still have all the benefits of having one through “Cloud Services”.

Consulting Services

The time for consulting services is before you commit to buying! Consulting ahead of time could save you hundreds maybe even thousands of dollars by consulting with an experienced technology expert about your current technology plans for expansion, replacement and solutions. RTTR’s! time-tested strategy produces sound and sustainable IT solutions for every facet of your business operations, right down to the smallest detail. In accordance with her many years of experience, Rebecca can help you come up with the best solution for your unique environment and realize the best ROI. She can help you think through a strategy that might save you from purchasing items that might be the same-old, same-old solution. Why buy a new workstation when you can invest in thin client technology, why buy 3 Servers instead of 1?

Disaster Recovery

If an unforeseen event occurs that wipes out all of your data on your servers and computers, it’s time to call a Disaster Recovery specialist! If you have current backups, I can guarantee you that I’ll be able to recover what’s on the tape, or other medium used unless it is corrupted and sometimes it will be recoverable even then. This is the most valuable asset a company has to stay in business, and beyond this simple paragraph would need to be discussed in person and in detail with a plan of action mapped out.

Email

Whether you have an Exchange Server or relying on POP services, RTTR can help! Resolving your email issues as fast and reliably as possible! RTTR has several years experience working with Email, SMTP error messages, latency configuration and connectivity issues. Rebecca’s 10-year experience with Exchange Server includes installing and configuring initial installations, migrations, upgrades, installation roll-outs. Outlook email, calendar sharing, Inbox sharing and Outlook configuration and troubleshooting are also included.

Hardware

RTTR can help you with your hardware needs by recommending new hardware, replacing parts, upgrading or virtualizing your environment (see Cloud Services).

Through our Managed Care Services we offer our clients peace of mind. We’ll work out a schedule to track warranty expirations, periodic maintenance and tune-ups and help you by managing all or some of your hardware, such as Servers, routers, firewalls, workstations and laptops.

Laptops

Most businesses have at least one or more laptops, and they often need special servicing. They don’t connect or turn on for unknown reasons, get viruses or are just running slow. If you are having issues with your laptops, RTTR has the right experience to help you with about every make and model, and can help resolve your problems with your laptop.

Managed Services

Relocation Services & Setup

If you are moving, we can take the worry out of your move by ensuring your equipment arrives to the new location intact. Working with you we’ll come up with a careful plan of action to move your hardware safely to the new location and then unpack, setup all equipment as you have instructed us, and install the Servers, Firewalls, Routers and Switches in the designated location(s) and won’t leave until every workstation can see the network and authenticate.

Repair Services

There are many repairs that can be done onsite without ever having to pack up the equipment (see Troubleshooting ), and if the equipment does need a trip offsite, we can take it from there and return it when it is fixed. We’ll handle your warranty repairs if you like, and insure they make it safely to the Warranty Repair site, and returned safely to your place of employment. (See Managed Care Svcs )

Search Engine Optimization & Social Media

One of the latest needs of businesses today is to make sure their Websites will show up on the first page of Google Searches, and also creating a Social Media presence. This is a service I can offer to my customers through Partnering with other reputable full-staffed businesses.

Security Services

Make sure your environment is secure and protected. Firewall Router & Switch Configuration. Secure login and passwords. Patch Management, Anti Virus Protection, Security Updates from software vendors such as Microsoft. Review of log files, follow-up on suspicious activity and ensuring you network is safe against hackers all falls under Security Services. Using IT best-practice management, tools & utilities devoted to managing the security risk on your network, RTTR will make sure your network is safe.

Server Installations & Maintenance

Procuring assets through the physical installation, you can count on RTTR to ensure your Server investments are installed with the utmost care. We know how to install and configure Microsoft Server Operating Systems: Windows 2008, Windows 2008 Small Business Server, Windows 2003, and Windows 2003 SBS, 2000 and even NT! RTTR has years of experience installing and configuring the core services on Windows Servers: Active Directory, Domain Configuration, DHCP, DNS, Small Business Server, Windows 2003, 2008 File Servers, Mail Servers, Terminal Servers to name a few.

Once the Servers are installed, maintenance is the key to having your Servers life expectancy be maximized. We’ll keep your Servers free from common Server issue problems through our Managed Care Services program . If investing in a hardware server solution is not in the forecast, we can set up a cost effective solution where use of virtual servers can give you the benefits of an onsite Server without the upfront costs involved.

Terminal Services

If you have an existing Terminal Server, RTTR can review the Server for better performance, troubleshoot-to-resolution current issues, ensure best security practices and review your licensing for the client/Server relationship. If you are interested in Thin Client technology, RTTR can set it up for you. The ROI can free up resources, and save you money in investing in thin client technology.

Troubleshooting to Resolution:

There are many situations where baffling problems occur to customers who simply end up wasting their day trying to resolve issue themselves. Often we get requests because an application’s behaviour is unexpectedly not functioning any longer, or strange error messages on the workstation. RTTR can resolve those baffling issues sometimes as quickly as a few minutes to a few hours or more. Examples are Internet connectivity issues, Email and other application issues.

Vendor Management

Through our Managed Care Services , RTTR can alleviate you from having to understand technical jargon, coordinate projects, prepare orders, reduce the time the customer spends negotiating, troubleshooting, and just communicating with their vendors

Website Support

I am Partnering with a Web Design\SEO\Social Media company and a Web Hosting company, you can be sure of quality services. I can sign you up with one of the best Web Hosting companies in today’s market, which also offers economical website design services and if you are looking for a more dedicated Web Design firm, my business partners are sure to impress with their knowledge and skill at their Web Design, and also Search Engine Optimization and Social Media marketing.